Help Center

Q: Are these water-soluble paints?

No, our oil paints are not water-soluble or they cannot be mixed with water. You can, however, use medium or linseed oil to thin the paints.

 

                                 

Q: I got oil paint on my clothes. How do I get it off?

If you get oil paint on your clothes, scoop out the excess paint from the fabric carefully without spreading it. Treat/blot the remaining paint repeatedly before it dries using mineral turpentine on a piece of absorbent cloth or paper towel until the paint totally comes off. If needed, rub in laundry soap and soak in hot water overnight.

 

 

Q: How can I clean oil paint off my brushes?

 

• Wipe off excess paint from the brush using a piece of paper towel or rag.

• Rinse off the remaining oil paint with odorless thinner or mineral spirits.

• Repeat wiping and rinsing the brush until all remaining paint is gone.

• Rinse and lather brush with soap and warm water until it runs clear.

• Using your fingers, gently reshape the brush head back into its original form.

• Dry the brush, handle and ferrule by using a brush stand.

  

Q: Can I use Linseed Oil with these paints?

 

Yes, Linseed Oil can be used as a medium for our MyArtscape oil paint. Take note that linseed oil will yellow white paint over time.

  

Q: How long does it take for oil paint to dry?

 

Oil paint generally takes days or even weeks to dry depending on the thickness of your paint and the temperature of the room you're working in. In a 27C / 80F room for example, a thin layer of the MyArtscape oil can take about 16 hours to be touch dry. Thick impastos on the other hand can take a few days or weeks. 

Q: How do I prevent my painting from cracking over time?

 

Remember the ‘Thick over Thin’ rule in Oil Painting. Since thin layers dry quicker, always apply thick layers over thin layers to avoid cracking of paint.

 

 

Q: What is the Drying Time for Oil Paint?

Oil paint generally takes days or even weeks to dry depending on the thickness of your paint and temperature of the room you're working in. In tropical areas ( 27 C / 80 F ),  a thin layer of the MyArtscape oil paint takes about 16 hours to be touch dry. Thick impastos, on the other hand, can take a few days or weeks.

 

If you prefer your paint to dry quickly, we recommend that you paint in washes or thin layers and mix a bit of linseed oil with your oil paint. Another trick I've learned from fellow-artists is to use acrylic paint for the background or as an underpainting as it only takes a few minutes to dry.

 

Linseed oil is made from the seeds of the flax plant. It adds gloss and transparency to paints and is available in several forms. It dries very thoroughly, making it ideal for underpainting and initial layers in a painting. Refined linseed oil is a popular, all-purpose, pale to light yellow oil which dries within three to five days. 

 

 

Q: Can I use Linseed Oil with these paints?

Yes, Linseed Oil can be used as a medium for our MyArtscape oil paint. Note that linseed oil will yellow white paint over time.

 

Q: These Oil Paints are Too Thick

It's true that our oil paints will be thick with a buttery consistency straight out of the tube. 

Depending on how you are painting, most oil paint artists prefer thicker paints as you can thin it to the desired consistency, especially if you're going to follow the Fat over Lean rule in oil painting. This is also because making oil paints thicker will be impossible.

We recommend that you use a palette knife and mix the medium into the paint on the palette since this helps get the right consistency you want. The brushes you use are important too. Soft brushes usually intended for watercolors and acrylics may not work as well as expected with oils so we suggest using a brush with stiff bristles similar to hog's hair.

You may also want to try acrylic paints if you need to work with something that flows

smoother. This can be used for your underpainting.

 

 

Q: Do I need to use Oil Mediums like Gamsol and Galkyd?

It actually depends on how you plan to use the paint. Our oil paints have a thick and creamy consistency, which works well for wet-on-wet techniques. If you prefer more control or fluidity, you may need to use an oil medium like Gamsol and Galkyd. If you plan to use medium, please do make sure that each layer you work on is dry before doing another layer.

 

Q: How long does this paint last?

Our paints should last up to 5 years.

 

 

Q: Strong odor or smell on oil paints

It is very rare, but some customers are more sensitive to the smells of oil paints and may find the smell too strong to work with.

 

Our oil paints are made with linseed oil, which is not really toxic. Usually, with oil paint, the odor would completely disappear once the paint is completely cured. Oil paint generally takes days or even weeks to dry depending on the thickness of your paint and temperature of the room you're working in. Please do work in a well-ventilated area when you are using the paints.

 

Turpentine and mineral spirits are also often used by most oil paint artists, but both are considered to be toxic and may have had a hand in causing the odor from the painting.

Q: Can I thin my acrylic paint with water?

Yes! You want to be careful how much water you use. If you use too much water, the paint will start to take on properties similar to watercolor paint. So you may want to experiment with adding a lot of water! A more reliable way to thin the paint is to use an acrylic medium.


Q: How should I clean acrylic paint from my brushes?

• Wipe off excess paint from the brush using a towel or rag
• Rinse off the remaining acrylic paint with lukewarm water and mild soap.
• Repeat washing and rinsing the brush until the water runs clear.
• Shake or wipe off excess water.
• Using your fingers, gently reshape the brush head back into its original form.
• Dry the brush, handle and ferrule by using a brush stand.

Q: I got paint on my clothes. How do I get it off?

If you get acrylic paint on your clothes, always rinse it off immediately with water. Acrylic paint is water soluble and can be easily removed. However, note that acrylic paint is permanent if it is allowed to dry.

 

Q: Can it be used for Paint Pouring? (100ml and 300ml Bottles)

If you'll take a look at our reviews, one of our customers even uploaded some of his fantastic work creating cells. Please do note that our acrylic paints are heavy bodied so you may need to dilute our paints with water, acrylic medium, or both to get the correct consistency for pouring.

 

Q: Why is there no Cadmium Red in your sets?

 

Our acrylic paints do not have Cadmium Red included because even though they are standard on most sets, we found that it's not a very popular color. We do understand that each paint color is formulated differently but our alternative for Cadmium Red is Vermillion. This doesn't mean that Cadmium Red is inferior, but we chose to add Vermillion instead because most artists prefer Vermillion due to its brighter and stronger pigment compared to Cadmium Red. Cadmium Red also tends to give a somewhat muddy shade when mixed with other colors compared to Vermillion.

 

Q: How long does this paint last?

Our paints should last up to 5 years.

 

Q:  Acrylic Paint Drying Stages

 

Our acrylic paints are a heavy body paint (thicker than normal acrylics).

 

Acrylics have two stages of drying and our paints may take longer in the second stage of drying because of this. During the first stage, thin films of paint can feel dry within seconds while thick films may take a full day or more to form a skin over the paint that is dry to the touch. Then the second stage is when the whole thickness of the film takes time to dry completely. For very thin films, this may take a few days. Though the skin may feel dry within a matter of seconds, the paint in the center is still wet and the paint will not adhere to the surface unless it is completely cured.

 

The drying stages of acrylic paints can also be affected by the humidity, temperature, and generally how thick the coat of paint was used. A painting should not be put into any closed-in storage environment until fully dry. We recommend placing your painting in a warm room with low humidity. Lower temperatures will slow down the drying process and using a dryer or fan directly on the paint surface may cause the paint to crack or wrinkle.

Q: Drying Too Fast

To lengthen the "open" time or the time before the acrylic paint dries, you'll need to mix what you call a "retarder" or an acrylic gel/medium into your paints after applying them to your palette.

Q: Acrylic Paints in Freezing Temperatures

Acrylic paints cannot withstand prolonged or repeated freezing. The paint is water-based, and freezing and subsequent thawing of the water component of the paint can damage the molecular composition of the product.

 

The temperature may affect the paint's consistency so it'll not only be difficult to use but also not as effective as normal. The ideal temperature for storing the acrylic paints is room temperature, between 60F and 80F (16C - 26C).

 

Q: How do I Set or Cure the Acrylic Paint on Fabric?

To set the acrylic paint permanently, iron your fabric and make sure to put a thin cloth in between so that the paint does not stick to the iron. You can also iron the opposite side instead.

 

Q: Can Acrylic Paints be used for the following?

 

Airbrushing

Our acrylic paints are heavy bodied so we don't truly recommend this for airbrushing. You can try adding airbrush medium to thin it out but heavy bodied acrylics would require a lot of airbrush medium to get a good airbrush consistency. 

 

Aquarium Ornaments

Although our acrylic paints are non-toxic, we do not recommend using them on aquarium ornaments. They have never been tested for this purpose and, over time, may leach chemicals that are safe to humans, but toxic to fish.

 

Canvas Shoes

Yes, you can use acrylic paints to customize canvas shoes. We recommend thinning out our paints with water first. They may be too thick due to the paints being heavy bodied.

 

Ceramic

It would depend on the type of ceramic you are planning to paint on.

If you are planning to paint on a ceramic dish that you are going to eat on afterward, bake it in an oven on a low temp after the acrylic paint has dried. Though our paints are non-toxic, it is not recommended to paint on a surface that will touch your lips without curing it first through baking. 

If you are planning to paint a decorative ceramic piece, it should be ok to just apply an acrylic topcoat or varnish/sealant after the acrylic paint has completely dried.

 

Children's Toys / Infant Toys

Although our acrylic paints are non-toxic, we do not recommend using the paint on toys that infants or little kids may put in their mouths. 

 

Denim

Yes. Be sure to wash the fabric beforehand to remove any dirt or residue and so that it slightly shrinks before painting over it. Acrylic paint will feel a little stiff when dry so it is advisable to mix it with a fabric medium/textile medium to make the paint softer and the denim comfortable to wear. The fabric medium will also help the acrylic paint adhere to the cloth better.

 

Fingernails

Yes. Some nail artists that would use acrylic paints instead of nail polish since it's much easier to use. It also dries a lot faster but you would end up with a matte type finish on instead of the usual glossy ones with polish. You can apply a topcoat to make it glossy though and it is still removable with acetone. 

 

Galvanized Metal

Yes, they should work on galvanized metal surfaces! Please do note however that the galvanized metal needs to be prepared properly to ensure the paint lasts long. You'll want to clean the metal first since the galvanizing process, which is designed to prevent rust, leaves an oily film that can prevent coating adhesion. 

You'll need to clean the metal first with either vinegar or galvanized metal cleaner. Galvanized metal also has a specific primer you need to use so that paint will adhere to it. After applying the primer, you can then paint it using acrylic paints. 

 

Glass

Yes, our acrylic paint can be used on glass. Use a tile or glass medium to make the paint adhere to the glass better. Please also make sure to clean the glass before painting to get rid of any dirt and oils that may interfere with the paint. 

Though our acrylic paints are non-toxic, we do not recommend using the paint on surfaces that will touch your lips without at least sealing or curing it first.

 

Leather

Yes, acrylic paint can be used on leather. We have seen a lot of people use acrylic paint on leather shoes and bags just to give their old ones a new look. Make sure that the leather is not particularly soft or does not wrinkle easily so that the paint is less likely to crack. Acrylic paints adhere well to leather as it is water-based. It is advisable to remove any dirt, oil or wax from the leather’s surface before applying the acrylic paint. Also, consider sealing off the paint with an acrylic finisher for best results.

 

Metal

Our acrylic paints should work on metal and would work better than latex-based paints. You may need to use a primer before applying paint to make sure it adheres better. 

 

Murals (Interior and Exterior)

Yes, our acrylic paint set should work well alone for an interior mural. Our paints are lightfast and waterproof so it should be okay, but for exterior murals, since it will be more exposed to different climates, a top coat or varnish would be needed.

 

Nylon

If mixed with textile medium, our acrylic paints can work as a fabric paint for nylon fabrics. If the fabric will just be displayed and not worn, however, then only the acrylic paints will do.

 

Plastic

Yes, the acrylic paints should work on plastic but for the paints to adhere better, you'll need to use a primer or apply a top coat.

 

Polymer Clay

Yes, you can use it on polymer clay. Bake the clay model first before applying the paint, then use a gloss when the paint dries. If you prefer, you can also bake the paint with the clay to cure but this needs to be done at a low temperature.

 

Pot Holders

Yes! After the paint dries on the holder, you need to heat set it to “fix” or cure the paint. To heat set, simply place the painted fabric in the dryer for 15 minutes once the paint completely dries. You can also heat set by using an iron. Just lay another cloth over the painted fabric to protect it and iron over the painted design for a few seconds. This is important since it will make your design completely dry and safe from washing off.

 

Resin

We haven't tested this out personally, but if you'd like to just tint the resin to a different color (which will still be transparent), you can get a resin dye or tint instead of acrylic paints. Acrylic paint is generally water-based, so not a great compatibility when mixed with resin. You can, however, paint resin when cured or coat acrylic paints with resin when it's dry.

 

T-Shirts

Yes, you'll need to let the paint properly dry and set before washing so that the paint will not smear or wash off. To do this, you can iron the opposite side of the shirt after you paint it.

 

Tole Painting

Yes, it works on almost any surface as long as it doesn't contain wax or oil. Make sure to thoroughly clean the surface before applying the acrylic paint. It is important to prime the wood to make sure that the pores are filled and the paint is absorbed evenly.

 

Vinyl

The MyArtscape Acrylic Paint can be used on almost any surface including vinyl as long as the surface doesn't contain wax or oil. Just please make sure to thoroughly clean the surface before applying the acrylic paint.

 

Wax Candles

Our acrylic paints can be used on wax candles, but you'll need to mix it with a candle painting medium in order for the paint to stick. It will also help if you dab on the candle with a piece of cloth and alcohol to remove the oils from the surface, making the paint adhere easier.

    

Q: Should I mix water with the watercolor paint from the tube?

 

Absolutely! Watercolor is a transparent medium. You are meant to dilute the paint with water, which will increase the transparency and make it go further.


Q: How should I clean watercolor paint from my brushes?

• Wipe off excess paint from the brush using a towel or rag
• Rinse off the remaining watercolor paint with lukewarm water and mild soap.
• Repeat washing and rinsing the brush until the water runs clear.
• Shake or wipe off excess water.
• Using your fingers, gently reshape the brush head back into its original form.
• Dry the brush, handle and ferrule by using a brush stand.

Q: I got paint on my clothes. How do I get it off?

If you get watercolor paint on your clothes, always rinse it off immediately with water. Watercolor paint is water soluble and can be easily removed. Always try to remove watercolor paint before it dries as it may become permanent if it is allowed to dry.

 

 

Q: Mold Developing on Watercolors

In rare cases, mold can develop on watercolor paints in a palette. Some of the factors that cause this is when the paint is left damp with the lid closed on the palette. It’s best to let the paint air-dry after using it and lightly spray the paint with water again before using. You can also place cotton balls soaked in tea tree oil inside the palette to help prevent any mold development. This will not affect the quality of the paint.

 

Other causes may be due to the humidity where the paint is kept. We recommend that you use a palette with an air-tight lid and only squeeze out the amount you think you’ll need from the paint tubes.

 

If mold has already developed on your watercolors, you’ll need to disinfect your palette using alcohol or disinfectant liquid. You may scrape the mold off the watercolors, but it would be best to use fresh paint to prevent further mold development.

  

Q: There's no black tube. How do I create my own black pigment out of this set?

 

Most watercolorists prefer mixing dark primary colors together to achieve a varied black pigment. This can give more life to a painting and enable you to adjust the mix to make it warmer or cooler as needed. In our set, you can combine Prussian Blue, Crimson and Yellow Lemon to achieve an interesting black pigment or you can also mix Deep Green and Crimson together to generate Black. 

 

Q: How long does this paint last?

Our paints should last up to 5 years.

    

Q: What should I do if I receive a set with stray hairs?

 

We quality check each set before sending them to you, but we know we don't always get it right. If you receive brushes with stray hairs, please rinse them with warm water and reshape the heads. In many instances, this will return the hairs to their original position. If your brush has a single stray hair, you may wish to take a sharp craft knife and carefully cut the hair at the top of the ferrule.

                                                                                                                           

Q: How should I clean my brushes?          

 

· Wipe off excess paint from the brush using a towel or rag

· Rinse off the remaining oil paint with odorless thinner or mineral spirits.

· Rinse off the remaining acrylic/watercolor paint with lukewarm water and mild soap.

· Repeat washing and rinsing the brush until the water runs clear.

· Shake or wipe off excess water.

· Using your fingers, gently reshape the brush head back into its original form.

· Dry the brush, handle and ferrule by using a brush stand or the holder (if provided).

Q: How can I lengthen the lifespan of my brushes?

 

· Always clean your brushes immediately after use.

· Never allow paint to dry on the brushes.

· Never leave the brushes soaking in water.

· Never stand the brushes on their heads. 

   

Q: The paintwork on the handle is chipping off

 

If the brushes stand in water for extended periods of time, water can penetrate the ferrule and into the wood. The wood expands, cracking the paintwork. Although we treat the wood with a high quality protective oil to prevent this from happening, we suggest that you avoid soaking the brushes in water for hours.

 

Q: How do you remove ink from brushes?

Try cleaning the brush with rubbing or isopropyl alcohol. Inks will stain the brush bristles no matter what cleaner you use, but it should not be adding any tint when you use it again. We do recommend that you keep a brush that will only be used specifically for inks.

   

Q: Where are the brushes made in?

The filaments on our MyArtscape Brushes are made in South Korea while our handles are manufactured in China. Our synthetic bristle brushes are handmade and assembled in our factory in China.

   

Q: Why are the bristle hairs shedding?

Our factory has added a protective coating to the brush heads to maintain their shapes during the different shipping stages. We encourage our customers to wash the protective coating off before painting with the brushes. It is normal for any brush to experience some minor shedding during this initial washing as the loose hairs are removed. We can assure you that the brushes will not experience substantial further hair loss after washing them initially.

   

Q: How do we reshape the bristles?

You can reshape the brushes by swishing them in a cup of hot water (not boiling) for a few minutes. Once cool enough to handle, reshape the tips of the brushes using your fingers. This technique helps a lot with brushes with stray hairs, bent bristles over shipping, and removing shedding hair.

   

Q: How do I fix loose ferrules or brush heads?

You can fix the ferrule in place by applying an epoxy or thick glue between the ferrule and the handle. A super glue should also work.

   

Q: What is a rake brush used for?

The rake brush has a unique cut and can be used for creating hair, beards, feathers, fur, grass and wood grain. Its shape will be of help to you if you think of painting animals, people, and plants. It's the newest addition to our set, replacing one of the flat brushes.

 

When you're using either of the rakes you can choose to thin your paint depending on the effect you're trying to achieve. To get the light texture just apply very little pressure. Don't overload the hairs with paint. The idea is to make sure that the bristles stay apart. Rakes are available in many sizes.

   

Q: What are your available paint brush sets?

 

Our Paint Brush Sets from the Smallest Bristles to the Largest

- Miniature or Detail Paint Brush Set
- 6 Deluxe Starter Paint Brush Set
- 7 Pocket Paint Brushes
- 7 Travel Paint Brushes
- 15 Short Handle Paint Brush Set
- 15 Long Handle Paint Brush Set
- 15 Imitation Bristle or Synthetic Paint Brush Set

 

Our Paint Brush Sets from the Shortest Handles to the Longest

- 7 Travel Paint Brushes
- 7 Pocket Paint Brushes
- 6 Deluxe Starter Paint Brush Set
- Miniature or Detail Paint Brush Set
- 15 Short Handle Paint Brush Set
- 15 Long Handle Paint Brush Set
- 15 Imitation Bristle or Synthetic Paint Brush Set

 

Q: How do I use graphite paper to trace a design?

 

Draw a pattern by placing tracing paper or normal paper over a design and tracing it with a pencil. Once completed, position the graphite paper (shiny side down) where you wish to copy the design. Place your paper (or tracing paper) with the design on top of the graphite paper and trace the design with a pen or a stylus. 

Q: How do I erase the lines? 

 

Use a kneaded eraser. Press and lift the eraser to remove the graphite lines. A standard rubber eraser will not erase the lines. This paper has a wax content to prevent the paper smudging, which also creates darker and more persistent lines. When tracing, avoid pressing too firmly as it may be difficult to fully erase the lines.

Q: Are the sheets reusable?

 

Yes, you can save money by reusing the sheets many times! Note that once you have traced a line on the graphite paper, it will not be capable of laying down graphite again. Consequently the quality of the tracings will decline with each reuse. 

Q: What should I do if I do not receive my order?

 

If you don't receive your package within 7 days, please contact Amazon Support by clicking this link. An Amazon Customer Support Representative will more than happy to help you with all shipping issues.